Please allow me to rant a while. . .
I purchased my first O/U (Red label) in December for quail and duck season. On my first duck hunt I found the fault of my safety kicking on after the first shot (3" shells). Sent it back to Ruger before christmas in hopes of getting it back before the end of duck season here in AZ (1/20). After four calls- which by the way were handled by "customer service reps" one of whom actually was eating a sandwich while she talked to me and laughed when I asked if I could talk to the repair person- the gun was finally delivered back to me today. The safety has been fixed satisfactorily- seems to engage quite positively- although I have not fired it yet. I had them also take a look at the chambers, which had some gunge in there prior to my buying/shooting the piece, and this has also been cleaned out satisfactorily.
However, I now have fresh gouges in the bottom extractor face, new scratches to the barrel hook on which the forearm attaches, and the forearm now has about a half of an inch of vertical play when the action is closed.
Now I am just so pissed off I can barely look at what they have done to my baby. Whoever handled my gun obviously has lost pride in their workmanship. Sure I could complain and send it back AGAIN- but I shouldn't have to.
For now I've stuck a shim between the forearm and barrel, but to me that is not an acceptable solution on this firearm.
Thanks for listening.
Gregory
I purchased my first O/U (Red label) in December for quail and duck season. On my first duck hunt I found the fault of my safety kicking on after the first shot (3" shells). Sent it back to Ruger before christmas in hopes of getting it back before the end of duck season here in AZ (1/20). After four calls- which by the way were handled by "customer service reps" one of whom actually was eating a sandwich while she talked to me and laughed when I asked if I could talk to the repair person- the gun was finally delivered back to me today. The safety has been fixed satisfactorily- seems to engage quite positively- although I have not fired it yet. I had them also take a look at the chambers, which had some gunge in there prior to my buying/shooting the piece, and this has also been cleaned out satisfactorily.
However, I now have fresh gouges in the bottom extractor face, new scratches to the barrel hook on which the forearm attaches, and the forearm now has about a half of an inch of vertical play when the action is closed.
Now I am just so pissed off I can barely look at what they have done to my baby. Whoever handled my gun obviously has lost pride in their workmanship. Sure I could complain and send it back AGAIN- but I shouldn't have to.
For now I've stuck a shim between the forearm and barrel, but to me that is not an acceptable solution on this firearm.
Thanks for listening.
Gregory