In my experiences with the Ruger P-series of pistols, including the P95 and P97, I fed thousands of FMJ rounds, underpowered unjacketed lead, and the wide-mouthed hollowpoints, and have never had any soft of misfeed.
The Ruger P95 and P97 are also rather weighty for a polymer framed pistol, and generally give the limpwristed folks a better margin of error.
Send your P97 back. Even though Ruger's warranty is written in fuzzy Algorespeak, they will make things right. Once your gun comes back, you will enjoy an indestructible handgun that will demonstrate the utmost in reliability.