Ruger Mk IV recall turn around time

L

Locoweed

New member
I sent my Mk IV back to Ruger for their recall due to problems with the safety. They sent me a mailing box and I had it in the mail in a jiff. Turn around time was 12 days door to door. The new safety is a big white dot with an "S" in the middle.
Forgot to mention that they also sent me a new magazine for my trouble.
 
I suppose there are two takeaways from this issue:

1) There are always risk when being an early adopter of any new product/technology.

2) It is good to see a manufacturer taking quick and decisive action to address a problem.
 
Good to hear. I submitted my return form the day after the recall was announced and still have yet to see my box. My pop got his box two weeks ago and he got the pistol back just the other day. He sent in his online form after mine, I have no idea what is taking them so long to send me a box.
 
Model12Win said:
Good to hear. I submitted my return form the day after the recall was announced and still have yet to see my box. My pop got his box two weeks ago and he got the pistol back just the other day. He sent in his online form after mine, I have no idea what is taking them so long to send me a box.
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Same here. Submitted the day after the recall announcement and no box yet. I guess it ain't first come first serve.

Jim
 
I got a verification email within a couple days of completing my on-line recall form. It said to wait and they would contact me when they were sending me my box (which they did about a week or so later). If you haven't heard from them by now I would resubmit my recall form.
 
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