I have been very patient at first, but I must inform people before this happens to them.
I ordered a holster from Remora and requested 2 day shipping. I made a change and they changed it. I then needed another change and they changed it. Then I had a failure with a gun and asked them to either change it or just cancel it.
I was then told they could not catch my order because it went to production. That I would have to wait until I got it, pay more money to send it back and then even more to have a new one sent back after waiting even more time for the new one to be made. This is a flat out lie. They are just too lazy or just refusing to go find my order. I work for one of the top retailers in the world. We have actually unloaded and entire 50 foot trailer to find a doorknob for a customer. That is real customer service.
They are even refusing to cancel my order. I highly advise everyone to NOT buy from Remora. And this is not the first time.
A while back, I ordered a holster for a gun. I was also supposed to receive a free holster as they were having a promotion. This really was the only reason I ordered it. When I got it, it was missing the free holster. Then the gun did not fit. It kept falling out the holster. I requested a return label. They refused, even though this was their fault. So I actually still have the holster in the original shipping envelope.
As I said, do not by from this hack of a company. Their product does not always fit and their customer service is the worst I have ever dealt with. Save yourself the hassle.
I ordered a holster from Remora and requested 2 day shipping. I made a change and they changed it. I then needed another change and they changed it. Then I had a failure with a gun and asked them to either change it or just cancel it.
I was then told they could not catch my order because it went to production. That I would have to wait until I got it, pay more money to send it back and then even more to have a new one sent back after waiting even more time for the new one to be made. This is a flat out lie. They are just too lazy or just refusing to go find my order. I work for one of the top retailers in the world. We have actually unloaded and entire 50 foot trailer to find a doorknob for a customer. That is real customer service.
They are even refusing to cancel my order. I highly advise everyone to NOT buy from Remora. And this is not the first time.
A while back, I ordered a holster for a gun. I was also supposed to receive a free holster as they were having a promotion. This really was the only reason I ordered it. When I got it, it was missing the free holster. Then the gun did not fit. It kept falling out the holster. I requested a return label. They refused, even though this was their fault. So I actually still have the holster in the original shipping envelope.
As I said, do not by from this hack of a company. Their product does not always fit and their customer service is the worst I have ever dealt with. Save yourself the hassle.