About a year ago, I purchased a stainless steel guide rod for one of my pistols from a reputable manufacturer of aftermarket parts.
I had some issues with my guide rod that were a cause for concern (the guide rod was getting stuck in the pocket of the slide, needing to be tapped out with a mallet)
I addressed the issue with the company, who was fast to respond, but refused to acknowledge any fault of their own, even when shown a picture of a clear burr on the guide rod.
There was no way that the part could have been mismanufactured and it was surely the fault of my pistol or me.
The company took the part back and refunded my order, but the experience left a very poor taste in my mouth. I will never shop there again.
How far does quality customer service go for yall? To me, it is the make or break of a company, especially when it comes to firearms.
I had some issues with my guide rod that were a cause for concern (the guide rod was getting stuck in the pocket of the slide, needing to be tapped out with a mallet)
I addressed the issue with the company, who was fast to respond, but refused to acknowledge any fault of their own, even when shown a picture of a clear burr on the guide rod.
There was no way that the part could have been mismanufactured and it was surely the fault of my pistol or me.
The company took the part back and refunded my order, but the experience left a very poor taste in my mouth. I will never shop there again.
How far does quality customer service go for yall? To me, it is the make or break of a company, especially when it comes to firearms.