The first thing to do in a situation like that is use a bit of paint or some non-marring marker to determine which chamber is giving you trouble. Then you can check things like the ratchet, the hand and cylinder stop.
Can you pull the hammer back part way so the cylinder turns some but not all the way to the next chamber?
If so, I think the problem is in the way the two step hand engages the ratchet. The top "finger" of the hand begins to push the cylinder around. At some point, the second step has to fit under the next ratchet tooth. If it doesn't, the cylinder hangs up and can't turn any further.
Has the problem just started or has it existed as long as you have had the gun? Is the gun new or used?
The problem could be easy to fix, but might require taking the gun apart. If the gun is new, I would return it to the shop and have them work on it or send it back. If it is used or has already been worked on, you will either have to find a gunsmith who will do the work or do it yourself, depending on how comfortable you feel about doing that kind of work.
What probably needs to be done is to take a bit off one corner of the offending ratchet tooth (or off the hand). Not a hard job but can be tricky.
Jim