Recieved in the mailbox:
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR> This has got to be one of the funniest I've heard of in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline which was transcribed from a recording monitoring the customer care department.
Needless to say the HelpDesk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause."
Actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations!)
Support Tech:"Ridge Hall computer assistance; may I help you?"
Caller:"Yes, well, I'm having trouble with WordPerfect."
Support Tech:"What sort of trouble?"
Caller:"Well, I was just typing along, and all of a sudden the words wen away."
Support Tech:"Went away?"
Caller:"They disappeared."
Support Tech:"Hmm. So what does your screen look like now?"
Caller:"Nothing."
Support Tech:"Nothing?"
Caller:"It's blank; it won't accept anything when I type."
Support Tech:"Are you still in WordPerfect, or did you get out?"
Caller: "How do I tell?"
Support Tech:"Can you see the C: prompt on the screen?"
Caller:"What's a sea-prompt?"
Support Tech:"Never mind, can you move your cursor around the screen?"
Caller:"There isn't any cursor: I told you, it won't accept anything I type."
Support Tech:"Does your monitor have a power indicator?"
Caller: "What's a monitor?
Support Tech:"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
Caller:"I don't know."
Support Tech:"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
Caller:"Yes, I think so."
Support Tech:"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
Caller:"Yes, it is."
Support Tech:"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
Caller: "No."
Support Tech: "Well, there are. I need you to look back there again and find the other cable."
Caller:"Okay, here it is." Support Tech:"Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Support Tech:"Uh huh. Well, can you see if it is?"
Caller:"No."
Support Tech:"Even if you maybe put your knee on something and lean way over?"
Caller:"Oh, it's not because I don't have the right angle - it's because it's dark."
Support Tech:"Dark?"
Caller:"Yes -the office light is off, and the only light I have is coming in from the window."
Support Tech:"Well, turn on the office light then."
Caller:"I can't."
Support Tech:"No? Why not?"
Caller:"Because there's a power failure."
Support Tech:"A power... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
Caller:"Well, yes, I keep them in the closet."
Support Tech:"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller:"Really? Is it that bad?"
Support Tech:"Yes, I'm afraid it is."
Caller:"Well, all right then, I suppose. What do I tell them?"
Support Tech: "Tell them you're too stupid to own a computer."[/quote]
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John/az
"The middle of the road between the extremes of good and evil, is evil. When freedom is at stake, your silence is not golden, it's yellow..." RKBA!
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR> This has got to be one of the funniest I've heard of in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline which was transcribed from a recording monitoring the customer care department.
Needless to say the HelpDesk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause."
Actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations!)
Support Tech:"Ridge Hall computer assistance; may I help you?"
Caller:"Yes, well, I'm having trouble with WordPerfect."
Support Tech:"What sort of trouble?"
Caller:"Well, I was just typing along, and all of a sudden the words wen away."
Support Tech:"Went away?"
Caller:"They disappeared."
Support Tech:"Hmm. So what does your screen look like now?"
Caller:"Nothing."
Support Tech:"Nothing?"
Caller:"It's blank; it won't accept anything when I type."
Support Tech:"Are you still in WordPerfect, or did you get out?"
Caller: "How do I tell?"
Support Tech:"Can you see the C: prompt on the screen?"
Caller:"What's a sea-prompt?"
Support Tech:"Never mind, can you move your cursor around the screen?"
Caller:"There isn't any cursor: I told you, it won't accept anything I type."
Support Tech:"Does your monitor have a power indicator?"
Caller: "What's a monitor?
Support Tech:"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
Caller:"I don't know."
Support Tech:"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
Caller:"Yes, I think so."
Support Tech:"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
Caller:"Yes, it is."
Support Tech:"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
Caller: "No."
Support Tech: "Well, there are. I need you to look back there again and find the other cable."
Caller:"Okay, here it is." Support Tech:"Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Support Tech:"Uh huh. Well, can you see if it is?"
Caller:"No."
Support Tech:"Even if you maybe put your knee on something and lean way over?"
Caller:"Oh, it's not because I don't have the right angle - it's because it's dark."
Support Tech:"Dark?"
Caller:"Yes -the office light is off, and the only light I have is coming in from the window."
Support Tech:"Well, turn on the office light then."
Caller:"I can't."
Support Tech:"No? Why not?"
Caller:"Because there's a power failure."
Support Tech:"A power... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
Caller:"Well, yes, I keep them in the closet."
Support Tech:"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller:"Really? Is it that bad?"
Support Tech:"Yes, I'm afraid it is."
Caller:"Well, all right then, I suppose. What do I tell them?"
Support Tech: "Tell them you're too stupid to own a computer."[/quote]
------------------
John/az
"The middle of the road between the extremes of good and evil, is evil. When freedom is at stake, your silence is not golden, it's yellow..." RKBA!