I logged on tonight to praise H&K's service. My compact threw the spring clip that holds the recoil spring on the guide rod yesterday. The gun continued to function without ANY issues, but the spring came off of the rod when I stripped it for cleaning.
I had heard horror stories about how H&K treats their non-LE customers, but I called the number in the manual anyway and was polite to the gentleman who answered almost immediately. He didn't even let me finish telling my story ... as soon as he heard that the clip had failed, he went straight to my address. I asked him if this was a common failure after only 1500 rounds. He said that it can happen if you shoot hot loads ... I shoot real .40 loads ... not over pressure ... but not too many "target" loads. I asked him if he could send two clips and he said "We'll take care of you ... that's what I want you to know. You have a good day." I hung up happy to have purchased an HK.
I only post this because I have heard a lot of people bad mouth their service to their private sector customers. It wasn't my experience at all!
I had heard horror stories about how H&K treats their non-LE customers, but I called the number in the manual anyway and was polite to the gentleman who answered almost immediately. He didn't even let me finish telling my story ... as soon as he heard that the clip had failed, he went straight to my address. I asked him if this was a common failure after only 1500 rounds. He said that it can happen if you shoot hot loads ... I shoot real .40 loads ... not over pressure ... but not too many "target" loads. I asked him if he could send two clips and he said "We'll take care of you ... that's what I want you to know. You have a good day." I hung up happy to have purchased an HK.
I only post this because I have heard a lot of people bad mouth their service to their private sector customers. It wasn't my experience at all!