I've seen some folks at the CZ forum complain about EAA's customer service.
One guy had a lemon, which they fixed, but added parts and sights he didn't want w/o asking, as "upgrades".
They gave him a new slide when he asked, but they destroyed it through gorilla gunsmithing.
He bitched, quite politely, I may add, and the president of EAA, Keith B.???, told him they would buy it back, that he was a terrible customer and that he never buy a Tanfoglio product again.
I own a Glock 20 already, so I'm not going to buy a lemon from a company w/ a bad attitude just to have another 10mm.
Thanks anyway, though.