Nancy Siebern
New member
Just a bit miffed. If you wish, I would be grateful for you to drop a line to the CEO below named and voice your disproval of these tactics. BTW, every other business has cheerfully accepted my temporary checks.
Mr. Bob Ulrich
Target Stores
33 South 6th Street
PO Box 1392, CC48C
Minneapolis, Minnesota 55440
Mr. Ulrich:
A week and a half ago I moved from Texas to Colorado. The very first business day after my arrival, I opened a checking account and got a valid Colorado driver's license. That was 22 February, 2000. Today (1 March, 2000), I wanted to purchase three (3) dresses for my granddaughter, who will be starting kindergarten this summer. The purchases totaled $44.41, a small sum when compared with the total sales volume your company stores generate on any given day.
I was informed at the checkout counter that my temporary check was no good at your store #T0933 R100, because that's what the "rules" say. At this time, please let me assure you, the clerk was extremely polite and helpful. So I asked if there were a form I could fill out about this and that is how I came to talk with your "Guest Relations" team member. When a customer calls your 800 number with a complaint, that is not the time to address her/him by his first name. Nor is it the time to try to shunt her/him to another department, especially when I specifically asked for your name and address after determining that response letters are generated "in your behalf" by the "Guest Relations" team, and that my complaint would most likely be filed somewhere and forgotten. Again, I do wish to assure you that the young lady with whom I spoke at the 800 number was polite, but she did not even tell me her name, yet felt perfectly free to call me by my first name.
Now to the crux of this valid complaint. When a person moves from one address to another, obtains a valid driver's license for their new state and opens a viable checking account, it is not within their purview to demand the bank give them electronically numbered checks on the spot. It isn't even possible because the checks come from the printer's and it does take time for the order to be processed and mailed. So your "rules" for temporary checks are extremely discriminatory against a person who has done absolutely nothing but move, and is caught up in a waiting period for printed checks to arrive. Please note, the temporary packet of checks the bank gave me in the interim were electronically coded with the bank access code and my checking account number.
Therefore, here is what I am prepared to do in return for your lack of consideration for a customer and for violating the concept of the customer is always right. As soon as I finish this letter to you, I shall be contacting all the forums I participate in on the Internet and telling them of this shabby treatment. I shall include a copy of this letter, your name and address, and a request that they will follow my lead and refuse to shop at your stores until such time as you retract this discriminatory "rule" and notify me personally that you have so done.
Yours,
Nancy M. Siebern
Mr. Bob Ulrich
Target Stores
33 South 6th Street
PO Box 1392, CC48C
Minneapolis, Minnesota 55440
Mr. Ulrich:
A week and a half ago I moved from Texas to Colorado. The very first business day after my arrival, I opened a checking account and got a valid Colorado driver's license. That was 22 February, 2000. Today (1 March, 2000), I wanted to purchase three (3) dresses for my granddaughter, who will be starting kindergarten this summer. The purchases totaled $44.41, a small sum when compared with the total sales volume your company stores generate on any given day.
I was informed at the checkout counter that my temporary check was no good at your store #T0933 R100, because that's what the "rules" say. At this time, please let me assure you, the clerk was extremely polite and helpful. So I asked if there were a form I could fill out about this and that is how I came to talk with your "Guest Relations" team member. When a customer calls your 800 number with a complaint, that is not the time to address her/him by his first name. Nor is it the time to try to shunt her/him to another department, especially when I specifically asked for your name and address after determining that response letters are generated "in your behalf" by the "Guest Relations" team, and that my complaint would most likely be filed somewhere and forgotten. Again, I do wish to assure you that the young lady with whom I spoke at the 800 number was polite, but she did not even tell me her name, yet felt perfectly free to call me by my first name.
Now to the crux of this valid complaint. When a person moves from one address to another, obtains a valid driver's license for their new state and opens a viable checking account, it is not within their purview to demand the bank give them electronically numbered checks on the spot. It isn't even possible because the checks come from the printer's and it does take time for the order to be processed and mailed. So your "rules" for temporary checks are extremely discriminatory against a person who has done absolutely nothing but move, and is caught up in a waiting period for printed checks to arrive. Please note, the temporary packet of checks the bank gave me in the interim were electronically coded with the bank access code and my checking account number.
Therefore, here is what I am prepared to do in return for your lack of consideration for a customer and for violating the concept of the customer is always right. As soon as I finish this letter to you, I shall be contacting all the forums I participate in on the Internet and telling them of this shabby treatment. I shall include a copy of this letter, your name and address, and a request that they will follow my lead and refuse to shop at your stores until such time as you retract this discriminatory "rule" and notify me personally that you have so done.
Yours,
Nancy M. Siebern