Hey everyone this is my first post!
I just got a Lasermax LMS-1181 myself the other day (on 4-19-06). I had a little problem with the unit myself aswell. I contacted Lasermax by email about 5 hours after I installed the unit because of the problem. My email was replied to the next day by Steve Gerhardt Director of Training and Technical Support. Here is the email i sent explaining the problem and their reply. If anyone has had similar issues let me know.
-----Original Message-----
From:
scuderia_ferrari@sbcglobal.net
[mailto:scuderia_ferrari@sbcglobal.net]
Sent: Thursday, April 20, 2006 3:13 AM
To:
customerservice@lasermax-inc.com
Subject: LaserMax Contact Form
Below is the result of your feedback form. It was submitted by
scuderia_ferrari@sbcglobal.net on April 20th, 2006 at 03:13AM (EDT).
firstName: Jason
lastName: Ervino
address1: 306 Richy Rd.
city: Roanoke
state: tx
zip: 76262
phone: 871-491-1628
email:
scuderia_ferrari@sbcglobal.net
comments: I just purchased a Lasermax LMS-1181 for my Glock 36. I
thought I would love it immensely... but have a big problem. One among many of the reasons I purchased the unit was the ease of activation I heard so much about. "Just draw the gun, push the activation switch in with your
index finger and your ready to go." this is what I have heard. This is not
the case with the unit I recieved. It is extremely hard to push the
modified take down lever/activation switch in... especially far enough to
activate the laser. It barely wants to move at all. I have to hold the gun with
two hands, hold it sideway, and push in with my thumb nail(I cant get it in
at all with only a finger tip, just a finger nail). The switch then goes
in past being flush with the take-down lever opening of the gun. Then it
comes on. This is all changes when the slide is locked back, It is as easy as
pie then... just like I thought it would be with the slide closed. I dont
know if this is a normal thing or if I just got a bad activation switch or
what. Either way I would like someone to tell me if this is fixable and if so
lets do it. $300 for this laser and I can barely turn it on.
When I have the unit activated it works superbly and is dead on target. I love the unit, the design and the way it works with the gun, but the activation needs to be fixed. I have checked and re-check to make sure I was instaling it properly and it is. Please Help
-------------------------------------------------------------------------
From: "Steve Gerhardt" <steveg@lasermax.com>
To:
scuderia_ferrari@sbcglobal.net
CC: "D Claffey" <dclaffey@lasermax.com>
Subject: LaserMax Contact Form
Date: Thu, 20 Apr 2006 10:47:17 -0400
Jason,
The stiff switch is usually caused by dry firing the gun before
using the switch. Make sure the trigger is in the forward cocked
position, as it would be if loaded, before using the switch. Only the model 36 uses the short switch because of the single stack frame. If you look at the concave area around the switch on a model 36 you can see it is much shallower than any other Glock. That's the reason the switch has to be pushed in so far, there is less switch exposed. That's a function of the single stack design and, unfortunately, there is nothing we can do to avoid it. A longer switch turns in in holsters.
Steve Gerhardt
Director of Training and Technical Support
800-527-3703 ext 311
585-272-5420 ext 311
steveg@lasermax.com
LaserMax, Inc
3495 Winton Pl, Bldg. B
Rochester, NY 14623
Talk about customer service! I was very pleased to see them take such concern with my happiness...That doesn't happen often with companies in today's world...