Kel-Tec customer service...

W

wakal

New member
Texas heat forced my wife to switch from her much-loved Sig P226 to something a bit smaller. (I moved from a Para P14 to a Glock 27 myself...I miss Minnesota sometimes). After much research (and gunshop/gunshow fondling), she went with the Kel-Tec P40, the 10-round polymer framed midget gun.

Decent trigger (if long), good size and weight, caliber worth carrying, and a surprisingly low price.

During cleaning, we found that the barrel just won't come out of the slide...jams up on the extractor claw and won't drop free. Shrugged, figured that shooting would loosen things up, and went to the range.

250 rounds later (it likes anything under 160, HATES anything over 180). The last 220 rounds (after the big stuff went back in the boxes) went flawlessly. Very impressed.

Took it home, tapped out the roll pin holding the extractor in place, and took the barrel out. Cleaned it, put the barrel back in, and promptly bent the roll pin while reinstalling it. Punched it out, fit another roll pin, backed it out to reinstall the extractor, and got that pin so stuck that I broke two punches and a drill bit trying to get it out.

Called Kel-Tec. (see, this story had a point related to the topic line after all).

Explained the problem, they told me to send the slide in.

Two weeks later, a brand new slide shows up. No charge...despite my offer to pay (since it was my fault).

Heck of a deal.

Can't imagine much of a profit margin on a $249 gun after replacing the whole slide assembly...but great customer service.

Alex
 
Gentlemen - Me too! I have enjoyed the
best from Kel-Tec. On some other lists I
have read things on the down side about
Kel-Tec, its products and it services.
Yet, whenever I have needed technical
information, a Kel-Tec technician has
given me the exact knowledge to remedy
the problem I had. For example, the stock
Mec-Gar 10 round magazine would would
hang-up mid-way in the magazine body
after having fed the top five 9mm
cartridges. I was told to disassemble the
magazine and "feather" sand with a fine
emery board or cloth the front left
leading edge of the plastic follower. I
did it, and the magazine now functions
like a charm. Hopefully, Kel-Tec will
work this glitch out with their Mec-Gar
magazines, but the magazine is a S&W 9mm
double stack Mec-Gar magazine made
primarily for S&W compact pistols.
Kel-Tec's use is a secondary thing.
Now while I have no problems with
Kel-Tec pistols possibly needing a "tuck
or a nip" here and there by the customers
at times on their new firearms, others
take issue with this.
ALL NEW FIREARMS NEED TO BE "SHOT IN."
For those to be used especially as
defensive weapons this is a necessity!
This will show any faults, defects,
problems or inadequacies of the
particular weapon. Finding these things
if they exist, then have the weapon
repaired - or if that is found is
unacceptable concerning the firearm, then
return it to the dealer who sold it to
you, or send it back to the manufacturer
for the satisfaction you seek. Save for
poor design, no piece of machinery or
equipment is ever beyond the potential of
mechanical problems. I am not an LEO, but
I can't imagine such a person not doing
this for a weapon which he or she uses on
duty. In the military such neglect or
failure to tend to your weapon can make
your immediate suprior (DI, Gunny, Chief,
or CO) very disparaging of your very
existence! (Any one remember the
difference between your "rifle' and
"gun?")
Having given that long aside and
personal opinion, I return to stating
that I have found Kel-Tec reputable,
prompt in response, and cost-effective in
their pricing. DSC.
 
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