Here is a phone number, if you do not already have it. 850-245-5691.
Be prepared to hold for 45-60 minutes & listen to their info recording. I found the best time is early in the morning. I just went through getting my permit & it took 6 months. (Some have been waiting since November of last year)They say do not even call unless it has been 90 days. They are severely back logged, even though they hired 60 extra temporary people to clear it up. I have heard they have cut back on the temp help now. GOOOOOOd Luck.