Great Cutomer Service...SA

Ankeny

New member
Seems like a lot of product bashing of late, and I plead guilty. Maybe it is time to share a positive experience.

I obtained a Springfield Armory Ultra-Compact about a week ago. The darn thing shoots about 4 inches higher at 25 yards than I would like. I looked in the owner's manual and SA states that their pistols are set up for a six o'clock hold and will shoot high for people who use center of mass. Well, I use center of mass.

So I call Springfield and ask them if they have different height front sights. They tell me no, they change the height of the rear sight. So I tell the gal that I would like to purchase a lower rear sight. She asks me if the gun is on warranty and I tell her it is. So she tells me to send it in. Well, I tell her I don't want to spend $30.00 for shipping and wait several weeks for the pistol.

Her reply was to give me the corporation's shipping account number for UPS and a return authorization number for a "rush" repair. She also tells me that they will "tweak" the pistol and "go through it", test fire it, etc. I took it to UPS this afternoon and off to SA it goes.

Incredible, even though the pistol falls within specifications they are paying shipping both ways with a 10 day turn around time just to get point of impact where I want it. They really know how to "suck up" to the customer don't they?
 
Sounds great!
Let us know how it shoots when it comes back.
It's always nice to hear positive reports on customer service instead of the usual complaints. :)
 
Back
Top