Goodby Taurus

F

FlyfishTom

Inactive
On Feb 10th I purchased a Taurus 627, .357 and the darn thing was defective. Neither the dealer or Taurus would replace it so I traded it back to the dealer today (small bath) and purchased a 627 S & W. Hind sight is always 20/20 but I should have done this the first time. Nice gun, very nice gun and it works!
 
In what way was it defective? And since Taurus has a lifetime warranty, what was their alleged basis for not replacing it? Did they or did they not offer to repair it, after you complained of the defect?
 
Yes, if you could expand on the customer "no" service from Taurus. I have had no problems with their service.

If they have changed their policy then I won't be buying anything else from them.

Wayne
 
If it was defective and the dealer wouldn't make it right then why would he turn around and take it in on a trade?
 
Look at the insides of a Taurus and compare it to a S&W. Then you'll know why I prefer the latter over the former. Quality. Buy American.
 
I have been a staunch defender of Taurus for years on these forums as I watched their quality trend steadily upwards. These last six months or so have been a nightmare, however. I've probably shipped more Taurii back to Florida in the last six months than I have in the last six years. Safeties that wouldn't. Cylinder stops that didn't. All manner of ailments... Did they suddenly lay off their QC department or what?

Sincerely,
Distressed in Knoxville :(
 
I too am curious as to the defect, I have owned at least 10 Taurus semi's without a problem. I wonder if the problem is more revolver related as I have felt Taurus in the past few years has really put an effort into being a contender. Not to excuse poor QC but it seems that even the best of the best have thier paperweight batches.
 
Defect

It appears the forcing cone was not large enough. Every round shaved a small portion of metal off and it soon locked up the cylinder. The dealer was kind enough to ship it back to Taurus and I called to request a replacement. I was told that decision had to be made by a committee. I was originally told it would take 4-6 weeks for repair but when I checked during week five the time frame had expanded to 8 weeks. My dealer tried to get his wholesaler to take the gun back and they contacted Taurus and were again refused. That's when I made the decision to dump the thing. The gun shop owners son has a .454 that was defective. He sent it back and three months later received a replacement. The replacement was defective! If you want to check my story the dealer is Estate Arms in Bellevue, Wash. 425-644-1900. Ask for Eric.
 
Maybe all the good press..

...has gone to their heads!!

Maybe they think they don't have to produce quality products any more!!

The loss of revenue will shock them back to reality!! ;)
 
Another Taurus fan here - this is bad news indeed. Hopefully they can get the problems fixed soon - they don't need the bad rep!! Tough to raise to "contender" status in the first place... To work back up after falling, though? :eek:

But - sounds like they didn't refuse outright, FFTom just didn't want to wait the length of time it'd take to make it right...
I was told that decision had to be made by a committee. I was originally told it would take 4-6 weeks for repair but when I checked during week five the time frame had expanded to 8 weeks.
Click to expand...
Can't blame ya there - no one wants to wait, but let's not label thier tardyness a refusal to honor. It wasn't.

Might be tough dealing with a sudden and overwhelming QC problems in such sudden quantities in a timely fashion... Hope they take the lesson to heart and never allow QC to drop again in light of the warrranty work problems it causes. (assuming they survive the drop in sales this is sure to casue anyway)
 
The internet smirk in me is tempted to say, "sounds like they are trying to be like S&W"....Oops!

Seriously though, every maker does produce a bad example, or even a whole run of bad guns (remember the Glock frames from a year or two back?). I have seen bad Colts, bad Smiths, bad Tauri, you name it.

Hopefully they will figure out what they are doing wrong and go back to making good guns...
I would hate to see them withdrawing classic guns from the market to produce guns with two peice barrels.....
 
Had a similar apathetic experience from Taurus when I sent a Ti Tracker back due to hairline fractures in the cylinder a couple of years ago. After weeks and weeks of excuses, stonewalling and the like, they begrudingly agreed to replace the gun. As soon as it arrived back at my local shop (H&H Gunrange in OKC), I immediately traded it in on a new rifle.

I said it on this forum back then and I'll say it again:

"Lifetime Warranty" shouldn't mean it takes a *lifetime* to resolve the issue.

Haven't bought another Taurus since, and likely never will.

stellarpod
 
I tried to shoot a Taurus copy of a Smith model 36 thirty years ago.
I couldn't hit the side of a barn at six feet. That gun shot everywhere but where you aimed.

Granted, a 2" barrelled revolver is difficult to shoot accurately, but I had a Smith
model 36 of my own at the time, and I knew what I could do with it.

I vowed then I would never own a Taurus. Cheap prices and slick ads in
gun magazines don't necessarily equal "quality".

Just my opinion........

Walter
 
36 years ago , Taurus was under different management. For that matter, so was Smith and Wesson.
Just as I would not blame compare a low quality of a gun made in Brazil back then to a good one made today, I would not compare a finely fitted and finished Smith and Wesson from back then to one of these abortions with a keyhole in the side of the frame, rough finish and cheap two peice barrells of the modern S&W Product.
 
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