I ordered one from AIM surplus prior to Thanksgiving and was getting MIGHTY annoyed with them when, at 3 days prior to Christmas, it still had not arrived. So I called them and they said they never received my check and order letter.
Okay, count to ten...I DID let it go for quite a while prior to calling them to check...the US mail MIGHT have lost the letter...yeahsureright. Whatever.
I was (to my admittedly biased eye) firm but polite in dealing with the poor guy on the phone (regardless of who screwed what up, it wasn't *his* fault), thanked him for his time and hung up, vowing to myself never to do business with THOSE guys again.
3 days after new years I get a letter from OKLAHOMA with my letter to AIM enclosed in it. Also inside was a letter from a very confused gentleman wondering how he got my letter when it OBVIOUSLY said Ohio on the outside, and apologizing (!) for making me wait almost a month before he sent it back to me, at his expense (seems he was out of the country on business).
Huuuh.
Moral of the story? AIM seems like a decent business (their customer service reps deal with cranky people nicely enough), and if you send them correspondance that they do not acknowledge, well...it probably went to OK.
Mike