I bought one of their holsters about a year ago. I didn't want the holster I selected, and wanted to exchange it. I called their shop and spoke directly with Jim Murnak, who (without hesitation) told me to ship it back to change with another, which I did (as I remember, I owed some money for the new holster).
The quality was as good as some of the best holsters out there-beautiful deep burgundy color,excellent fit for my pistol. I finally ended up not wearing it, only because it didn't sit low enough (for my preference) in my waistband. It just became a matter of personal choice for what I was looking for, and was used to wearing. I have absolutely no reservation about recommending the quality of the work, or the level of service provided. Hope this is helpful, geegee.