disseminator
New member
As the owner of four M&P Pistols and three Revolvers you could say I'm a bit of a S&W fan. That said I have never dealt with them as a company until recently.
I bought a Model 625 JM revolver a few months ago and after the "new gun smell" wore off, and few hundred rounds downrange, I noticed a few issues with my new gun.
One, I was having some mis-fires in double action mode only. Kind of strange.
Two, the grip was splitting up the rear. That's not good.
Three, the front sight was leaning left and upon closer inspection the machining on top of the barrel was less than perfect and the whole site riser was leaning left, not just the sight itself. I also found that the barrel was over-tightened and not properly indexed against the frame.
Unhappy with these defects and kicking myself for not noticing them before I bought the gun, I put in a call to S&W hoping for the best but fearing I just spent $900 on a crap gun.
After I shared all these discoveries with the nice lady on the phone, I was informed that they would email me a return shipping label and that I should write a note and insert it into the gun case explaining my issues and send it off at their expense. (A nice touch I thought)
So I included in my letter that I think they should replace the grip and the barrel and maybe the firing pin too as I had heard some rumors about short pins to satisfy California (The rep said its not true) being problematic.
I just received my gun back after six weeks.
They fixed it all. New grip, new firing pin, and yes a new barrel that is machined perfectly and installed to the correct position relative to the frame. I think they also tightened the main spring as it seems a little heavier on the hammer pull. They also moved the cylinder a touch closer to the firing pin assembly.
I took it to the range and put a few hundred more through the gun, and it's 100%
I was worried they were gonna say no to a new barrel but it was worry for nothing, they took care of me totally and even paid shipping both ways with tracking.
Pretty happy with my new gun now.
I bought a Model 625 JM revolver a few months ago and after the "new gun smell" wore off, and few hundred rounds downrange, I noticed a few issues with my new gun.
One, I was having some mis-fires in double action mode only. Kind of strange.
Two, the grip was splitting up the rear. That's not good.
Three, the front sight was leaning left and upon closer inspection the machining on top of the barrel was less than perfect and the whole site riser was leaning left, not just the sight itself. I also found that the barrel was over-tightened and not properly indexed against the frame.
Unhappy with these defects and kicking myself for not noticing them before I bought the gun, I put in a call to S&W hoping for the best but fearing I just spent $900 on a crap gun.
After I shared all these discoveries with the nice lady on the phone, I was informed that they would email me a return shipping label and that I should write a note and insert it into the gun case explaining my issues and send it off at their expense. (A nice touch I thought)
So I included in my letter that I think they should replace the grip and the barrel and maybe the firing pin too as I had heard some rumors about short pins to satisfy California (The rep said its not true) being problematic.
I just received my gun back after six weeks.
They fixed it all. New grip, new firing pin, and yes a new barrel that is machined perfectly and installed to the correct position relative to the frame. I think they also tightened the main spring as it seems a little heavier on the hammer pull. They also moved the cylinder a touch closer to the firing pin assembly.
I took it to the range and put a few hundred more through the gun, and it's 100%
I was worried they were gonna say no to a new barrel but it was worry for nothing, they took care of me totally and even paid shipping both ways with tracking.
Pretty happy with my new gun now.