Don't ever use Square payment processing ever again.

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CharlesT

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I recently sold a rifle on Gunbroker and used Square to accept payment for the rifle.

My funds had not been deposited into my account in 7 days.
I emailed them asking why and here is what they said...

Hi Charles,

I apologize for the delay in reaching out to you. There was some research I had to perform regarding your account. Everything appears in order however, the transaction you recently processed for the firearm sale on Gunbroker.com is the reason your account was suspended and referred to my desk. Section 6 of the Merchant User Agreement which prohibits Internet, mail, or telephone order transactions for firearms or weapons. Those types of sales put a stop to all deposits.

Because this transaction for $1625.00 was for a firearm that was sold when the card was not present, I need to ask you to agree to abide by the Agreement and no longer process transactions of this nature. All you will need to do is respond to this email agreeing to no longer process mail, telephone, or Internet transactions of this type using Square. You can use Square for any other type of transaction not listed in the section I referenced above.

To read more about the User Agreement, please see: https://squareup.com/legal/ua

Please respond before 4 pm PDT tomorrow (Friday) since I do not work weekends and would like to help you resolve this matter quickly. You can respond after that but I only check email once on Saturday and Sunday. I appreciate your patience and cooperation throughout this inquiry.

David
Square Account Services
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And the email I sent back

I do not understand why there is a restriction on a legitimate sale of an inanimate object. I think this is absolutely ridiculous.

I agree to not use Square for this type of sale ever again.
But I also agree to never use or recommend this service again.

I thank you for your time, and understanding.
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Here is their website
https://squareup.com/

Here is their Support Email
compliance@help-messaging.squareup.com

I will update when I get an answer back.
 
Money back

Did you end up getting your money from them? I mean, you did agree to their email, it not so many words.

Sometimes that whole "terms of use" thing can be a real pain in the rear.

Welcome to TFL!
 
I actually just stated using Intuit's GoPayment & have sold a few firearms using it over these past few days. The money still isn't in my account but when I signed up I specifically told them what I would be using it for so I hope I don't run into similar issues.
 
Section 6 of the Merchant User Agreement which prohibits Internet, mail, or telephone order transactions for firearms or weapons. Those types of sales put a stop to all deposits.
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I don't get it. Square's user agreement stipulates they prohibit firearm transactions, which you clearly didn't bother to read, and now you're making a stink about it on a gun forum? sorry fella, you're the one who made the mistake, not Square.
 
My shotgun club uses the square for credit cards for buying shoot tickets, primers, wads, shot, ammo, reloaders - in short everything gun related except guns and has had no issue of any kind
 
1) you violated the TOU and you're mad? OK then....

2) it clearly states that you CAN do these types of transactions but they must be FTF with the card present. The point is no anonymous firearm or weapons sales.
 
Sounds like the OP may have failed to read or at least comply with the terms of use so the rant really isn't gun related at this point...

Companies have been making their own rules and their users and customers can opt to do business under these rules or not...

Seems like a topic for a capitalism forum...

Closed...

Brent
 
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