Are you checking the carry-up ("timing") with the charge holes in the cylinder empty, or filled with properly sized dummy rounds. It can make a difference.
FWIW, when I went through a S&W revolver armorer class a while back, we were told that we should
not touch the cylinder when checking for proper carry-up. You hold the front of the
empty - (meaning no live ammo, just dummy rounds) - revolver in one hand (not touching the cylinder), while normally gripping the revolver in the other hand, and then slowly pulling the trigger (in DA mode), and then slowly cocking the hammer (in SA mode). Slowly, not
sloooooowly.
You don't exert any "outside pressure" against the cylinder by touching it with a finger.
Also, in order to accurately check the carry-up on a new model S&W revolver (no extractor pins in the rear of the cylinder), it's important that the cylinder charge holes are filled with properly sized dummy rounds. The new model extractor is held in the proper position for engagement with the hand by the cases of the ammunition (or dummy rounds) in the charge holes of the cylinder.
The extractor is cut (via factory cutting arm & hand) with dummy rounds being placed in the cylinder charge holes, too.
Trying to check carry-up on a new model S&W revolver with an empty cylinder may not give you an accurate "reading" of the carry-up.
Remember, the old model revolvers used extractor pins to hold the extractor stationary for carry-up, but the new model revolvers rely on the ammunition cases to hold the extractor stationary.
In SA mode the cylinder stop's bolt should drop into each of the cylinder's stop notches before the hammer reaches full-cock. In DA mode it should happen before the hammer falls (although I've been told it's not uncommon for it to seem to happen just barely before before hammer fall, or seemingly virtually at the same time).
If you have concerns, call the factory.
I had a new model revolver where the hammer dropped at what seemed to be almost the same moment where the stop's bolt snapped into the cylinder notch of one charge hole. Not quite the same carry-up as I liked on my other S&W revolvers.
I tried a couple of brand new over-size hands (ordered from S&W, for the appropriate size model). Neither one really resolved the problem, and the larger one dragged in the frame's hand window. I did NOT want to have to file the proper side of the window in a new gun, nor did I want to create a potential long-ratchet condition by trying more over-size hands. (Why risk creating a new problem while trying to resolve another one, right?
) Instead, I cut a new extractor. (Armorer tool kits contain the appropriate cutting arm/hands in tool kits.) Carry-up was now perfect.
The next new model S&W revolver I bought had excellent carry-up. It exhibited proper carry-up with & without empty cases in the charge holes. So have several other new model revolvers I've handled, used and inspected for our folks.
I'd talk to the factory about it, and consider asking them to check it under their warranty/service policy.
Just my thoughts.