So I was tinkering with my brand new Dan Wesson 715 revolver and I ended up stripping a side plate screw and cross threading the grip screw. (Rookie mistake and completely my fault--it was late and I was tired.) I called up Dan Wesson Customer Service the next morning and after a few minutes I got their head gunsmith on the phone. (Bob Collins, a really nice guy.) I explained my bonehead mistake and asked for a quote to have it fixed. He said they would cover it under warranty and emailed me an overnight FedEx shipping label.
When I mailed it I included a letter offering to pay for a trigger smooth and polish job because I felt bad they were doing it all for free. When I got the gun back it was perfect and they had done the trigger smooth and polish job for free! Total turn around time was 8 days including shipping. And it was being shipped from the intermountain west to upstate New York and back so I thought that was super fast. I can't be happier and I will definitely be purchasing more Dan Wesson firearms.
When I mailed it I included a letter offering to pay for a trigger smooth and polish job because I felt bad they were doing it all for free. When I got the gun back it was perfect and they had done the trigger smooth and polish job for free! Total turn around time was 8 days including shipping. And it was being shipped from the intermountain west to upstate New York and back so I thought that was super fast. I can't be happier and I will definitely be purchasing more Dan Wesson firearms.