I just want to warn everyone out there on the Internet.
Never ever do business with a man named Dan Terrico.
He created a product called the Decoy Safe. It's a
wonderful thing. It looks just like a high-quality
armoire, but it's a secure, high-quality safe on the
inside. I ordered one two years ago, and my problems
began.
First, I got the largest model, in mahogany, for about
$6000 (including shipping). It showed up. It was
beautiful, a great design. However, it had been
badly damaged during shipping.
This is not a problem. That's what we have insurance
for, right? I had paid for insurance. It should be ok.
So I went to submit an insurance claim. Problem:
You need to have the actual invoice to submit the claim.
Fine, I paid for the safe, so I should have the invoice,
right? Well, somehow, no invoice was shipped with my
safe, and so my problems began.
I called Decoy Safe literally hundreds of times over
the next 9 months, leaving dozens of messages for Dan
Terrico. He never called back. Not one single time.
Ever. Needless to say, he did not mail me the invoice.
Just one little piece of paper and a stamp, and he
wouldn't mail it to me. The insurance contract says
that the claim is limited to 9 months. I finally
called and left a message on every mailbox in their
voicemail system, saying that I was going to sue
Decoy Safe and get the invoice during the discovery
process. That finally got a result. One of their
employees (the only one there who has ever acted
honorably) called me up and mailed it to me by
express mail. But by then it was too late.
So I've been trying to get in contact with Mr. Terrico
for the past two years to see what he could do to
resolve my situation. I have called hundreds of times,
left dozens of messages. None are ever returned. No
apology, no call back, nothing. Ever. Finally, out
of desperation, I got his home phone number, and I have
called there. He's "never home", no one ever knows
when he'll be back, his wife hangs up on me now.
I have always been polite. Always, until today. Finally,
I am sick of it, so I left a message on his answering
machine saying that he has acted dishonorably, and is
scum. I don't like to be impolite, but I can say now,
as a fact, that he is scum, because this is how scum
behaves.
So now I am out $6k, with no apologies, no communication,
nothing, all so Mr. Terrico wouldn't have to waste his
time putting something in the mail. The thing was
fully insured, so it would not have cost Mr. Terrico
anything to fix this, but he didn't want to do it.
I have been burned, but this may serve as a lesson to
all of you: DON'T EVER DEAL WITH DAN TERRICO. Ever.
Here's the basic info on him:
Decoy Safe
Last known business address:
355 N. Ivey Lane, Orlando FL 32811
Home address:
6312 Cheryl St, Orlando FL 32819
Again, if you do business with this man, you'll regret
it.
I'm going to put together a full website describing
my experience later. Be careful who you do business
with. There are some real scum out there.
Contact me at zoosh@sidereal.kz if you have any
questions, especially if you live in the Orlando area.
Never ever do business with a man named Dan Terrico.
He created a product called the Decoy Safe. It's a
wonderful thing. It looks just like a high-quality
armoire, but it's a secure, high-quality safe on the
inside. I ordered one two years ago, and my problems
began.
First, I got the largest model, in mahogany, for about
$6000 (including shipping). It showed up. It was
beautiful, a great design. However, it had been
badly damaged during shipping.
This is not a problem. That's what we have insurance
for, right? I had paid for insurance. It should be ok.
So I went to submit an insurance claim. Problem:
You need to have the actual invoice to submit the claim.
Fine, I paid for the safe, so I should have the invoice,
right? Well, somehow, no invoice was shipped with my
safe, and so my problems began.
I called Decoy Safe literally hundreds of times over
the next 9 months, leaving dozens of messages for Dan
Terrico. He never called back. Not one single time.
Ever. Needless to say, he did not mail me the invoice.
Just one little piece of paper and a stamp, and he
wouldn't mail it to me. The insurance contract says
that the claim is limited to 9 months. I finally
called and left a message on every mailbox in their
voicemail system, saying that I was going to sue
Decoy Safe and get the invoice during the discovery
process. That finally got a result. One of their
employees (the only one there who has ever acted
honorably) called me up and mailed it to me by
express mail. But by then it was too late.
So I've been trying to get in contact with Mr. Terrico
for the past two years to see what he could do to
resolve my situation. I have called hundreds of times,
left dozens of messages. None are ever returned. No
apology, no call back, nothing. Ever. Finally, out
of desperation, I got his home phone number, and I have
called there. He's "never home", no one ever knows
when he'll be back, his wife hangs up on me now.
I have always been polite. Always, until today. Finally,
I am sick of it, so I left a message on his answering
machine saying that he has acted dishonorably, and is
scum. I don't like to be impolite, but I can say now,
as a fact, that he is scum, because this is how scum
behaves.
So now I am out $6k, with no apologies, no communication,
nothing, all so Mr. Terrico wouldn't have to waste his
time putting something in the mail. The thing was
fully insured, so it would not have cost Mr. Terrico
anything to fix this, but he didn't want to do it.
I have been burned, but this may serve as a lesson to
all of you: DON'T EVER DEAL WITH DAN TERRICO. Ever.
Here's the basic info on him:
Decoy Safe
Last known business address:
355 N. Ivey Lane, Orlando FL 32811
Home address:
6312 Cheryl St, Orlando FL 32819
Again, if you do business with this man, you'll regret
it.
I'm going to put together a full website describing
my experience later. Be careful who you do business
with. There are some real scum out there.
Contact me at zoosh@sidereal.kz if you have any
questions, especially if you live in the Orlando area.