Several months ago I bought a new Colt Competition Stainless in 9mm. I went to the range several times with it, and the empties, especially in rapid fire, were ejected into the middle of my forehead… not pleasant!
At the end of September I called customer service at Colt to see what to do about this. The guy sent me a “Return Material Authorization” notice and a FedEx mailing label to return the pistol. He said that the process would take a week to 10 days, and it would be returned after it had been repaired.
When I went to send the gun, I tried to get extra insurance as the instructions on the mailing label said that the package would be insured for $100. I tried to pay for more insurance as obviously I paid a lot more for that pistol. I couldn’t buy extra insurance without voiding the mailing label.
The gun was picked up by FedEx on October 1 and signed for by Colt on October 4.
A couple of days ago I called Colt to see what was happening as it had been 12 days since they received it and I hadn’t heard anything. First problem… the guy I spoke to in their repair process said the gun wasn’t signed into their system until October 13! It had been loose and untraceable inside Colt for 9 days! This guy further told me that it wouldn’t be fixed for from 30 to 45 days. When I told him that the first guy had told me it would be from 7-10 days, and that I wasn’t happy that my gun had disappeared inside the Colt system for 9 days, the new guy offered to send it back, unrepaired.
I told the guy that I had read fairly often about Colt’s reputation for customer service, and that this experience seemed to reinforce what I’d read. I said that based on what I was going through I was going to be unlikely to buy from Colt again.
What are your experiences with Colt, and what suggestions other than patience would you advise?
At the end of September I called customer service at Colt to see what to do about this. The guy sent me a “Return Material Authorization” notice and a FedEx mailing label to return the pistol. He said that the process would take a week to 10 days, and it would be returned after it had been repaired.
When I went to send the gun, I tried to get extra insurance as the instructions on the mailing label said that the package would be insured for $100. I tried to pay for more insurance as obviously I paid a lot more for that pistol. I couldn’t buy extra insurance without voiding the mailing label.
The gun was picked up by FedEx on October 1 and signed for by Colt on October 4.
A couple of days ago I called Colt to see what was happening as it had been 12 days since they received it and I hadn’t heard anything. First problem… the guy I spoke to in their repair process said the gun wasn’t signed into their system until October 13! It had been loose and untraceable inside Colt for 9 days! This guy further told me that it wouldn’t be fixed for from 30 to 45 days. When I told him that the first guy had told me it would be from 7-10 days, and that I wasn’t happy that my gun had disappeared inside the Colt system for 9 days, the new guy offered to send it back, unrepaired.
I told the guy that I had read fairly often about Colt’s reputation for customer service, and that this experience seemed to reinforce what I’d read. I said that based on what I was going through I was going to be unlikely to buy from Colt again.
What are your experiences with Colt, and what suggestions other than patience would you advise?