Hi, I recently called Colt to ask about what they recommended to clean my bright nickel Trooper Mark V and 6" nickel Python. Both guns are in nice shape, but there are a couple of dull spots on each (the Python is 30 years old and the Trooper 20 something). The rep at Colt suggested I send them for inspection and evaluation at no charge, nothing would be done without my permission. I was thinking about re-nickeling them, and mentioned this in my letter. I shipped them Fed-Ex on Friday, and got a call on Tuesday from Paul at the shop. Paul couldn't have been nicer and told me the guns were in excellent shape apart from the dull spots, and offered to color buff the both of them, then clean and oil, shipping them back to me via Fed-Ex overnight air, ALL AT NO CHARGE! To re-nickel costs $225 and he thought that the new finish would not be as nice as the older one, plus they have to strip and polish the guns which would alter the lines as he put it, and there was no need for that. The actions and timing were perfect on each, and other then cleaning, he didn't want to destroy the integrity of the guns. He even admitted the old nickeling was a nicer finish then what they could do now. Needless to say I was impressed and happy no unnecessary work was needed, they were honest and didn't sellout for a quick buck. I was worried about sending the guns to Colt after reading all the forum posts, but the negative posts seem to be largely internet rumors, and I made up my mind after reading posts from Dfariswheel, who I trust, that the Colt shop was a good option for revolver work. He was right on the money and anyone that needs work on their Colts should have confidence that they are still an upstanding company. I will take photos and post the final results upon getting the guns back, which should be on Thursday of this week.
Colt Custom Shop Experience
- Thread starter PythonGuy
- Start date
Wildalaska
Moderator
I deal with the Colt custom shop on a regular basis and they are great people..
And next week, I will be posting some pics of our latest custom shop aquisition
WilddroolingAlaska
And next week, I will be posting some pics of our latest custom shop aquisition
WilddroolingAlaska
Latest update,
Colt sent a letter on Friday stating that the Trooper Mark V was fine after polishing, but they recommended the Python get stripped and re-nickeled. I agreed and received the Trooper back today, sent in a nice blue Custom Shop box, and it looks like NEW. The Trooper was all done and sent back to me for free, I couldn't believe it either, the Python will cost $225 and I said yes, kinda suffer with the same thing DHart has I guess. I took a couple of pictures of the Trooper, the action was cleaned and checked, and the color buffing is superb, the pictures don't do it justice. 35 days for the Python at the current workload I was told, and they said it will look like the day it left the shop originally, haven't been disappointed so far.
Colt sent a letter on Friday stating that the Trooper Mark V was fine after polishing, but they recommended the Python get stripped and re-nickeled. I agreed and received the Trooper back today, sent in a nice blue Custom Shop box, and it looks like NEW. The Trooper was all done and sent back to me for free, I couldn't believe it either, the Python will cost $225 and I said yes, kinda suffer with the same thing DHart has I guess. I took a couple of pictures of the Trooper, the action was cleaned and checked, and the color buffing is superb, the pictures don't do it justice. 35 days for the Python at the current workload I was told, and they said it will look like the day it left the shop originally, haven't been disappointed so far.
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Colt Customer Service - Excellent
I just received my Detective Special back from Colt after having a problem with the revolver shooting left poa, badly....
Colt inspected the revolver, decided it needed a barrel correction and sent me a nice letter explaining it all to me, and said the work would be done at NO CHARGE.
Got the DS back 2 days ago, and the enclosed letter indicated that the DA trigger action had been lightened also, no charge.
I immediately took the DS out and fired it, and the poa impact is perfectly centered .. The DA action is nicer, and I have nothing but good things to say about Colt's customer service.
Colt even paid for the return shipping.
Gotta be pleased with a company who supports a Customer Service Dept that is as good as Colts..
The Colt Detective's are, to me, examples of the best snubby ever produced in America. My nickle DS is my favorite revolver.
Thanks again to the fine folks at Colt for making my DS the accurate snubby it was intended to be.
Best Wishes..
JP
I just received my Detective Special back from Colt after having a problem with the revolver shooting left poa, badly....
Colt inspected the revolver, decided it needed a barrel correction and sent me a nice letter explaining it all to me, and said the work would be done at NO CHARGE.
Got the DS back 2 days ago, and the enclosed letter indicated that the DA trigger action had been lightened also, no charge.
I immediately took the DS out and fired it, and the poa impact is perfectly centered .. The DA action is nicer, and I have nothing but good things to say about Colt's customer service.
Colt even paid for the return shipping.
Gotta be pleased with a company who supports a Customer Service Dept that is as good as Colts..
The Colt Detective's are, to me, examples of the best snubby ever produced in America. My nickle DS is my favorite revolver.
Thanks again to the fine folks at Colt for making my DS the accurate snubby it was intended to be.
Best Wishes..
JP
Wildalaska
Moderator
How bout thses babies: 
