Charter Arms Customer Service Kudos

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LewSchiller

New member
I've mentioned that we have a Charter Undercover that my wife uses regularly at the range. She really likes it and is quite good with it.

Well it's been acting up - not cycling properly. last time out it really gave her trouble. Bad timing - both in the gun and in life as she's taking a live fire class with Kathy next weekend and will probably need it.

Called Charter C/S last Friday and explained the situation. They said to put that in the note with the gun. They'd turn it right around for us. So I sent it Friday - they got it Monday. Got a call Tuesday to advise that they'd replaced the crane and performed a few other service procedures. They sent it back 3 day - we received it today.

So...1 week turn around time - less than one work day in their service department. Not bad.
We haven't had a chance to take it out as we just got it a few hours ago - but it sure looks better!

My thanks to all at Charter. Posting this since customer service is a major factor in a buying decision. So far we're quite happy!
 
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Small company that gets dumped on alot, yet they have one of the nicest and best customer service departments in the whole industry.
 
No argument about it, that's a fantastic example of customer service. A turn-around time like that isn't something most of us would expect from anything we'd need serviced across country, let alone a revolver.

Good on Charter Arms.
 
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The CA Prexy, Nick Ekers, is good people, and has personally told me that he "intends to manufacture the best gun he can, but understands they are made by humans, so when something's wrong with one, he will see that whatever's gone wrong will be made "right" for the customer.


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A recent article published in Guns & Ammo magazine says similar things about Taurus' supposed new commitment to customer service.

Yeah, it's Taurus. Yeah, it's a gun magazine article... neither of which plays to really positive reviews in active online gun discussion forums, but it's still a glimmer of hope that there's truth behind a statement made specifically by the company President made exclusively to be digested by the consuming public.

I love it when us guys (the real end buying public) report on experiences like the OP in this thread. Real-world examples from "regular Joes" is quality data that we can use to our advantage.
 
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