Personally, last time i went to Cabela's was last October. I had to return a Pietta 1851 Navy that had something wrong I didn't like (the latch on the end of the handle for the bullet seater was a loose fit with the catch) and I wanted to exchange it for another one that didn't have said issue.
So, I drive 45 mins, went to the service desk and said, "I'd like to exchange this with another model, it has a quality issue." Well the word "quality issue" must have confused the poor bloke at customer service, cuz he was all "Whaaaa?"
He tells me he'll exchange it, but that I had to go to another part of the store and grab another box of the item, which I was peeved by because I had called before I left to make sure the store had them in stock for an exchange, I figured they'd have it up at the desk... But no.
So, I can't find the damn section with the black powder revolvers and I have to wait in line behind a guy dub enough to be buying a S&W Shield at Cabela's. 15 mins later, I finally get the damn box of a new Pietta 1851.
Alright, so now it's back to customer service and at this time I am starting to get PO'd. I ask to take it out and inspect it to make sure it doesn't have any issues. The dolt can't open the box for some reason and has to disappear into a room to do it. Another 5 min wait.
Finally, the box is open, I check it over, it's good. Now, it's paperwork time.
The service guy has to type in a bunch of stuff in the computer which takes time... And it crashes. Great, now he's got to start over. After another wait, he has me slide the card I used to purchase the original with to refund it, then he will charge the card the same amount to get this return/exchange over with. That works, but now he says j have to pay $10 or something, which is the sales tax.
I say this isn't a sale, this is a return and I won't pay a second tax on something I already bought. Alright, that takes time to process and finally, after a friggin hour, I finally walk out with a working 1851 Pietta Navy.
Haven't gone back since for good reason.