Jackie wanted me to post this for you guys and other that may had/have problems.
Hi Everyone, this is Jackie Bushman. It was brought to my attention that I should read a thread that was on this website. I have read the thread and I apologize to those who have had such a tough time. But I’m glad it was brought to my attention, and it will be handled immediately.
We are one of about seven affinity organizations nationwide for the outdoorsman. We deal with not hundreds, not thousands but hundreds of thousands of people each year. With that being said, we are going to make mistakes along the way. This is the reason we all have customer service departments.
As far as I’m concerned, one complaint is one too many. My policy is that the consumer is always right no matter what the situation. The old saying is not to believe something until you hear it from the horse’s mouth. Well here it is: if anyone reading this message is having a problem with your membership, I will personally guarantee we will make it right and hope you will give us a chance to earn your respect again. Also, if anyone from Buckmasters has been rude or disrespectful to you, I want to know the day, time, your phone number or the person’s name you talked too. This will be taken care of immediately!
The bottom line is that we all make mistakes. In our case, the only way to fix them is for you to contact our customer service department. Over the past 21 years, we have taken great pride to promote the great sport of whitetail hunting through our magazines and on our TV shows. We have more than 400,000 members and subscribers to our publications. We have taken more than 6,000 disabled hunters out to the field; we have made more than 700 seriously ill children's dreams come true; we have fed more than 6 million people through Project Venison; and we are starting a new program this year called “Takin Heroes Hunting” where Buckmasters will be buying our wounded soldiers adaptive equipment and taking them on hunts.
We are proud of our sport and want to continue to do everything we can to protect it and promote it. All the things I’ve mentioned above have happened due to the strong commitment of Buckmasters members. When I read something like this thread, it hurts. Our goal over the years has been to unify deer hunters, not to divide them. With all this said, here is what I need you to do: a new email address has been set up to handle complaints or questions:
customerservice@buckmasters.com
If you have any concern whatsoever, please email us right away. Be sure to include your full name, address, and phone number (this information will only be used to address your complaint). If you prefer, you may call 1-800-240-3337 and ask to speak to Kevin in Customer Service .
Thank you for reading & Good Hunting,
Jackie Bushman
