Disappointment out of Ignorance
Khuengo,
I am the president of J & L Self Defense Products AKA
www.selfdefenseproducts.com.
I am going to address your comments one at a time so that you and other readers get the true picture here, and not just a one-sided rant that is completely unfounded with no truth to it all other than the fact that there is no clamshell.
1. You wrote: "I just received a key chain Fox Labs spray from JLUSA.COM a.k.a selfdefenseproducts.com and so disappointed."
Completely subjective. You have a right to be disappointed, but a reputable company like mine would have gladly refunded your money if you sent back the item within 30 days or exchanged it for something you did like. We want you to be happy with your purchase, so simply throwing it away (if this is what you did) would be totally asinine.
2. You wrote: "It is not in its sealed plastic case"
"IT" never had a plastic case. There is no clamshell packaging for Fox labs keychains or their larger units. Never has been, and I don't believe they ever will do it. The response you received from whomever in my company was completely true. If you check out
www.foxlabs.com you will see units as we have them without a clamshell. We chose to
sell Fox to the genaral public in 1997 and have sold tens of thousands of units, and none ever had retail packaging. Agencies who were buying Fox would simply discard a wrapper and have no need for the retail package. I assume this is why Fox never offered clamshells to the dealers.
3. You wrote: "there is no manufacturer name on the spray"
This is untrue. The Fox label is on the can. You were looking at the hardshell unit. The can inside shows the Fox label. You would have seen this if you would have taken the time to open the unit up rather than complaining like we sold you something other than what was advertised.
4. You wrote: "no expiration date, nothing to show that product is actual Foxlabs product"
Again, you are completely wrong. Once you removed the unit from the shell you would see Fox Labs name on the can and a birth date stamped into the side of the plastic top. It is a Fox product and it is very new. Our stock never exceeds 45 days on the shelf.
Even if there had been "retail packaging" there would have been no way with out opening up the hardshell to see that what was in the can was a Fox product or the birth date.
5. You wrote: "in new working condition etc... How on earth should I rely on the product to protect myself if I do not know if it is in good working condition and it is supposed to work as described by manufacturer."
You lost me with this one. How could a clamshell insure "good working condition" ? It can't.
There is no difference on the fuctionability of a product if it is in a clamshell or out of one. When you buy a product from a vendor, it is the faith you have in the vendor to sell quality products that are not outdated and the reputation of the product itself that you purchased that you can only hope will perform in an expected manor. Packaging may make you feel warm and fuzzy inside, but it does not guarantee anything. If you are unsure about a product (especially pepper spray) then you should go outside and spray it to insure it works.
6. You wrote: "I dont buy it, I could search for dozens of online stores that sell the same thing."
There are dozens of stores who sell Fox Labs keychains, but none of them come with a clamshell. I know this because I supply many of the online dealers and those who I don't supply buy from only a few possible vendors and none are sold with packaging.
We are the largest internet distributor of Fox Labs Defense Sprays. We sell huge quantities of Fox products and other sprays as well. If you want something in a clamshell there are plenty of cheaper sprays out there. In fact we sell Police Magnum and it has retail packaging
http://www.selfdefenseproducts.com/pepper/police_magnum.php
This is a cheaper spray. The quality is decent, but Fox is better.
Most of the cheap sprays on the market have great packaging, are mass-produced, sold at flea markets and are usually not what they say they are or end up not being very effective. They are packaged to simpley entice impulse sales from consumers. They add the appearance of value when in reality it may be "crap in a can".
We hand-pick the sprays we sell because we do really care about peoples' safety. We do our best to sell quality products and give good accurate information. Fox Labs is a great product; in or out of packaging.
We also handle DPS which is an awesome law enforcement and corrections defense spray.
As of right now, it does not have retail packaging either.
http://www.selfdefenseproducts.com/pepper/DPS/index.htm
I personally take offense when people tell lies about my company even if it is out of frustration. In this case, there is no correlation between the packaging of our sprays and their functionability as a defense weapon.
If anyone has questions about our products, you can contact me directly at 1-888-313-6400 and we will try our best to help you.
--Irv Miller
President, J & L Products