I have bought three barrels from Bar-Sto in the past, and I have been lucky enough that only one had to be ordered (the other two were is stock and shipped promptly to me). The ordering process went this way for me... I told them over the phone what I was looking for. Bar-Sto told me the estimated time that the barrels would go back into production, and stated that they would send me a letter (basically a wait list notification) to re-confirm if I still wanted the barrel when it was available again. Everything actually happened the way it was supposed to - estimated dates, letter, etc... So I had no problems... Note, however, that all of the barrels I buy are the match target, i.e. not the drop in barrels. I have heard of quite a few problems with the drop in barrels and having to send the slide to Bar-Sto for fitting, etc., etc... In the end, I'v been pleased with the products and haven't had to deal with their Customer Service for product problems...