peetzakilla said:
You refer us to a 3 year old thread wherein you yourself stated that they have solved the issue you had on your safe, a problem solved since 2005?
They did not solve the issue - did you even read the thread? It an uphill battle just to get a hold of the factory "technician", who in turn did his best to just shrug me off. Terrible customer service, shoddy product design and construction. I developed my own fix, which has held just fine since the time I posted that thread, but like I said in that thread - the factory acknowledges it is a design flaw and breakage of that draw cable is quite common.
But no, by all means, patronize me with your snarky reply concerning a thread you couldn't even be bothered to read before commenting on. I'm just trying to keep a guy from wasting his money on an inferior product when a fail-safe mechanical device can be had for only a little more $.
kyo said:
i got one in the mini version and its working just fine. mechanical things do break. I can see it happening. Idk what I would do about it, probably use a dremel to force my way through.
Exactly right - all things can break. I am only trying to draw attention to the poorly-conceived design of that draw cable. Like I said in my original thread, you can get into the safe just fine with the key - no dremel needed
. If you are not going to depend on a safe like this to house your primary defensive firearm, then by all means - knock yourself out - it doesn't matter. But if you're going to rely on it to open every time, I'm just trying to relate why I wouldn't trust GunVault products, based on my personal (documented, photographed, and shared) experience.
MrClean said:
Lifetime Warranty and from what I have seen good Customer Service. I say good to go!
Sure, except it's not? No one is claiming you get a lifetime warranty - where are you getting that info? Their website and owners manual explicitly state that GunVault gives you a limited 1 year warranty from date of purchase. Their regular "inside the first year" customer service is probably ok (as per swinokur's experience) - if it breaks the first year, they will send you another, no questions asked. If that draw cable gives out on you 1 year and 1 day after purchase, you're going to talk to the technicians, and they are going to tell you there are no parts and you're on your own. It's ok though, because we
already have a thread that shows you how to fix it.