Rangerrich99
New member
Long story short: Tuesday evening last week I snapped the index gate on my RCBS Universal Hand Priming Tool (small thin black metal thing) while reloading some ammo for my upcoming club shoot next weekend. While looking everything over I found that the I had also partially stripped the threads on the safety gate screw. I went to their website and found that while they sold many replacement parts for my priming tool, they didn't sell those two parts. Naturally.
I called RCBS Wednesday morning and explained that it was my fault that it broke, and that the partially stripped screw was also my fault, and that I wanted to pay for the two parts if they'd sell them to me. The guy just said, "let me check to see if we have those two parts in stock." About two minutes later he came back and said, "We got 'em. We'll have them shipped out tomorrow, no charge." Got my new parts yesterday afternoon (Saturday).
Thanks again to RCBS and their great customer service, I'll be able to finish reloading the ammo I need for my club shoot next Saturday. Great company and great customer service.
I called RCBS Wednesday morning and explained that it was my fault that it broke, and that the partially stripped screw was also my fault, and that I wanted to pay for the two parts if they'd sell them to me. The guy just said, "let me check to see if we have those two parts in stock." About two minutes later he came back and said, "We got 'em. We'll have them shipped out tomorrow, no charge." Got my new parts yesterday afternoon (Saturday).
Thanks again to RCBS and their great customer service, I'll be able to finish reloading the ammo I need for my club shoot next Saturday. Great company and great customer service.
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