Another Thumb's Up for RCBS CS

R

Rangerrich99

New member
Long story short: Tuesday evening last week I snapped the index gate on my RCBS Universal Hand Priming Tool (small thin black metal thing) while reloading some ammo for my upcoming club shoot next weekend. While looking everything over I found that the I had also partially stripped the threads on the safety gate screw. I went to their website and found that while they sold many replacement parts for my priming tool, they didn't sell those two parts. Naturally.

I called RCBS Wednesday morning and explained that it was my fault that it broke, and that the partially stripped screw was also my fault, and that I wanted to pay for the two parts if they'd sell them to me. The guy just said, "let me check to see if we have those two parts in stock." About two minutes later he came back and said, "We got 'em. We'll have them shipped out tomorrow, no charge." Got my new parts yesterday afternoon (Saturday).

Thanks again to RCBS and their great customer service, I'll be able to finish reloading the ammo I need for my club shoot next Saturday. Great company and great customer service.
 
Last edited:
I also had a minor problem with my RCBS Case Trimmer , called the company to buy the part , customer service said All RCBS equipment has a lifetime warranty , I thought nothing lasts forever , I was wrong RCBS does . Great Company .
 
Decades ago (before the interweb), I damaged the ram on my RCBS single stage - from misuse; my fault. I sent them a letter explaining what I did (admitting fault) and asked for the price of a new ram. Then, I'd send a check and they could send me the ram. About 10 days later, a new ram shows up - no charge.

A couple years ago, I ordered two 44 Mag/Spl taper crimp dies through Midway. When I got them, they were roll crimp dies. But the RCBS boxes stated taper - so Midway packed it properly - the problem occurred at RCBS. I sent an e-mail. They sent two taper crimps and all the packaging to send back the roll crimps. It went smooth. But given their reputation, I was rather surprised they wanted the incorrect dies back. Not that this was dis-satisfactory in any way.

RCBS is my go-to - has been for over 34 years. They only time I don't buy from them is when I need something specialized that they don't offer. And they're local for me (about 45 miles) - so that's just an added plus.
 
I have had two or three self inflicted failures.

One was a inertia bullet puller, I made the mistake of hitting on a rounded pipe as it was the nearest hard thing handy (don't do that, it over concentrate the force in a small area)

They did want the broken one back, few bucks to ship it to them and I got a new one.

The other times I got more parts than I needed.

I really like RCBS. Solid or great quality, great CS, only ones that made 7.5 dies in a competition type seater (I had to wait but only about 3 weeks).
 
I would have to agree. My expander ball on my 270 full length resizing die was .005 too small. When I called RCBS the guy on the phone told me he would get one out free of charge. A few days later it was in my mailbox. GREAT customer service!!
 
They are great about returning Email as well. My decapping rod bent, and the pin broke. I sent them an Email on a Friday about what had broke. Tuesday I got an Email that the part was in the mail. They also put 3 extra pins in the package as well.
 
RCBS has been great to me.

I "inherited" several sets of dies from an uncle who no longer reloads. They had not been used in decades, probably since the mid-80s. The decapping rods were bent, missing and/or rusted on all of them. I emailed RCBS about ordering replacements and their response was simply to ask me for my address. The next response was that the parts were on their way, free. Not only did they send the parts free, they sent multiples of every one.

Those free parts bought them all my relevant business.
 
RCBS and Dillon are identical in regard to the lifetime warranty and quickly shipping you anything that breaks for any reason. The only Dillon exception is the 1050 professional press does not have a lifetime warranty, but they nonetheless shipped a special shoulder screw free for a friend's 1050 that was out of warranty. Both top notch on CS. Everyone else's CS is limited in some way, though Forster gave me free replacements for some nearly thirty-years-old headspace gauges that proved to be off their stated values. So you never know until you ask. I think most of them want happy customers.
 
On the other hand I had a Forster size die that broke the rod (not just the pin)

After some back and forth, I re-checked my brass and found some crimp military rounds that the free floating stem won't tolerate, period. So yes its in the instruction though I was not expecting it, yes it was my fault and yes I had to buy a new stem.

However, I had ground the crimp out of those cases almost 100% (obviously not quite). Highly intolerant much touted design (read up on Rolls Royce 3 spool jet engines that have 787 aircraft all over the world on the ground)

And no I don't buy Forster dies any more. RCBS seaters are as good or better, service is vastly better and you don't get a "yep, you did goof up but I think we made enough on that die to help you out".

Had I read the instructions I would have discounted it as an issue as the crimp was gone for all practical purposes. Maybe in BOLD PRINT on top that you have a TOTALLY intolerant design? (I know I am repeating myself()

My fault fully, your lost customer because someone realizes there is a lot of value to customer service and that intolerant regardless of how lauded a design are not appreciated.
 
I have a ChargeMaster1500 two years back the unit didn't turn for some reason . The unit was 15 + years old . They said it was out of warranty . I had nothing to loose so l removed the stickers from the bottom opened up the scale section , found a few grains of IMR 4064 . Put back together , works fine . Maybe scales have a different warranty . Other then that time they are the best .
 
All of these testimonials on the stellar quality of RCBS CS are quite typical. It's simply a no paperwork, no questions and no BS CS.

Every vendor/manufacturer should be as easy to work with...

Bayou
 
Not all their equipment has a lifetime warranty. By the way: where is that stated, please post a link.

My Chargemaster was not fixed, not looked at, my second and third email wasn't replied to, they didn't even offer a part for sale.

And I won't even get into the design flaws in different products that have been causing issues for many different reloaders, or the low quality of some of their Made in China products.

I fully understand that most don't want to read this, let alone in a fan thread. Take it for what it is.


{Edit: I edited your post. The board is family-friendly. Please moderate your expressions accordingly.}
 
603Country said:
Call them. Talk to a human. They’ve been good to me and easy to talk to.
Click to expand...
The first (and only) reply came from a human:


John Thor

Technical Service

605 Oro Dam Blvd.
Oroville, CA 95965
Customer Service Hours
Mon-Fri 6:00am-5:00pm
Toll free 1-800-379-1732
Fax: (530) 533-1647
Email: john.thor@vistaoutdoor.com
http://www.rcbs.com/



Just found the email. He didn't even bother to write a "Hello" or "Best wishes". What he did was blaming heat on the powder reaction, which is utter BS, because I reload inside the house that is every single day air conditioned to 70F. Totally forgot about this little detail.

RCBS (in my experience) was a quality orientated company with good customer service, until Vista Outdoor took over.
 
Electronics don't have a lifetime guarantee.......everything else does.

They don't make the electronics....they buy them.....

They always serve me exceptionally well....even beyond....

I'm friendly and they are friendly back....don't know how they react when a person calls all demanding and hot under the collar, forcing them on the defensive. Not the best way....sugar gets sugar.....bullets get bullets. :D

One more thing....I call in the morning. I get grumpy towards the end of a hard day.....I can only imaging what it's like after many hours of taking calls.....even reasonable calls. Would not like such a job. Email well, it's email.....no telling what time of day they get to it.....a crap shoot?:rolleyes:

As for Vista Outdoors and ATK for that matter.....it was easier before them on us AND RCBS employees as well. It appears to me the ATK/Vista Outdoors effect, is marketing controlling engineering......and products are hurried to market before they are quite ready......

But I trust them to make things right. I recently bought a Pro Chucker 7.......yes in spite of the reputation (what do people expect with a new product off the worn path). I'm still in the learning curve, but I'm going to like it. Steller support....and they listen and make the needed changes....patience is required but 7 stations is worth it IMO. I only wish I was younger. I don't learn "new" as quick as I used to.
 
Last edited:
I
have a ChargeMaster1500 two years back the unit didn't turn for some reason .
Click to expand...

No one is honoring electronics past the 1 year warranty.

I have sent on Lyman back as well (it was warranty) got a new one.

Just the way it is, I don't hold that against RCBS.
 
Just found the email. He didn't even bother to write a "Hello" or "Best wishes". What he did was blaming heat on the powder reaction, which is utter BS, because I reload inside the house that is every single day air conditioned to 70F. Totally forgot about this little detail.
Click to expand...

As I said, in the other thread...………...I've run a lot of different powders through the ChargeMaster 1500, and always cleaned it out, at the end of the day. It still looks nearly new. Yours looks like asphalt rocks, steam rolled into the plastic. Not normal. Especially, just after using a few times.
 
I left a note in the Powder Measures thread, but will summarize here. A commercial reloader that I know has had a specific double base flake powder attack the Chargemaster plastic. For that to happen, the powder has to be in the unit for a period of time - weeks in his case. He didn’t know if all double based flake powders would attack plastic. He didn’t think that single based extruded powders were likely to attack the plastic.

So...note to self...empty the unit of powder. I do, and have had no problem, nor did I know that there even was a potential problem.
 
You guys talked me into buying one as I am a newbie. I can’t thank you enough. I never had more accurate 30-06 rounds and not a single issue except the operator:-)
 
You must log in or register to reply here.
Back
Top