Gotcha!! Its human nature to only record BAD experiences and I have heard ALOT on Rosen here is my .02:
Ordered belt (in stock) and double mag for 1911 (in stock). I got lucky yes, talked to Nancy she was very helpful and even chatted a bit while waited for computer, very nice lady, Mitch even jumped on the phone while I was holding to make sure I was getting taken care of.
Got the stuff a week later and belt did not fit, my fault-they did take the belt back (yes it was in stock and I did not try it on) and after some more chatting w/Nancy she did not charge me any restock fee. I then order a 5G for my new upcoming Kimber in place on the belt (same price). I was told 6-12 weeks on that.
Three weeks later (yesterday) I get a box and there is the holster with a little key-chain thrown in there. What a great job by everybody over there-little tokens like the key chain are simple things that keep customers coming back. Why was it so early?? I dunno. They were more than polite and accomidating. Was I lucky?? Maybe, but they just gained a return customer.
The quality of his work is really unmatched, and hell it makes a great air freshener, my whole "cigar room" has a deep earthy leather smell in it as my holster awaits it now 2 weeks late Kimber.
Anybody looking for the Cadillac of holsters oughta give him a try. Your gun deserves it.
Ordered belt (in stock) and double mag for 1911 (in stock). I got lucky yes, talked to Nancy she was very helpful and even chatted a bit while waited for computer, very nice lady, Mitch even jumped on the phone while I was holding to make sure I was getting taken care of.
Got the stuff a week later and belt did not fit, my fault-they did take the belt back (yes it was in stock and I did not try it on) and after some more chatting w/Nancy she did not charge me any restock fee. I then order a 5G for my new upcoming Kimber in place on the belt (same price). I was told 6-12 weeks on that.
Three weeks later (yesterday) I get a box and there is the holster with a little key-chain thrown in there. What a great job by everybody over there-little tokens like the key chain are simple things that keep customers coming back. Why was it so early?? I dunno. They were more than polite and accomidating. Was I lucky?? Maybe, but they just gained a return customer.
The quality of his work is really unmatched, and hell it makes a great air freshener, my whole "cigar room" has a deep earthy leather smell in it as my holster awaits it now 2 weeks late Kimber.
Anybody looking for the Cadillac of holsters oughta give him a try. Your gun deserves it.