Hopefully someone has had an experience like this.
I received an Ameristep Bone Collector ground blind last Christmas. Yesterday I decided to put it up for the first time. Got it out of the back pack it came in, looked at the directions and tried to lay it out on the ground per the instructions. Blind will not lay out like their directions because it has some of the fabric looped over the end of the poles. I messed with this thing for over an hour and couldn't get anything done with it. It also sound like some of the roof poles are broken.
Today I called Ameristep customer service. They basically told me what the directions said and I explained that it will not lay out like the directions say and that I think some poles are broken. Well the guy tells me "you can't tell if poles are broken until you set it up.
I then asked about a replacement and he tells me that I have to send in my sales receipt and the blind and then they would send me a new one if it proved defective. I explained that it was a Christmas gift to me and I didn't have a sales receipt. His response, " Well, I am sure my manager won't do anything unless you can provide us with a sales receipt" So now I'm trying to get the 'gifter' to help me come up with a sales receipt and then go at this again.
Meantime, if anyone has had a similar problem (fabric looped over poles) and has a solution, please let me know.
I received an Ameristep Bone Collector ground blind last Christmas. Yesterday I decided to put it up for the first time. Got it out of the back pack it came in, looked at the directions and tried to lay it out on the ground per the instructions. Blind will not lay out like their directions because it has some of the fabric looped over the end of the poles. I messed with this thing for over an hour and couldn't get anything done with it. It also sound like some of the roof poles are broken.
Today I called Ameristep customer service. They basically told me what the directions said and I explained that it will not lay out like the directions say and that I think some poles are broken. Well the guy tells me "you can't tell if poles are broken until you set it up.
I then asked about a replacement and he tells me that I have to send in my sales receipt and the blind and then they would send me a new one if it proved defective. I explained that it was a Christmas gift to me and I didn't have a sales receipt. His response, " Well, I am sure my manager won't do anything unless you can provide us with a sales receipt" So now I'm trying to get the 'gifter' to help me come up with a sales receipt and then go at this again.
Meantime, if anyone has had a similar problem (fabric looped over poles) and has a solution, please let me know.