I suspect you're trying to put too many rounds in the tube.
The way these are sold is confusing. For instance, some people advertise "7 shot" extensions, and others advertise the same extension as "2 shot" extensions. One is stating the TOTAL number of rounds the GUN holds, and the other is stating the number of rounds ADDED to the TUBE.
The actual number of rounds the extension magazine will hold based on the actual barrel length is as follows:
A 18" barrel extension tube will hold a total of 6 rounds.
A 20" barrel extension tube will hold a total of 7 rounds.
A 26" barrel extension tube will hold a total of 9 rounds.
In each case, a round in the chamber adds one round, so the gun will hold 7, 8, or 10 total rounds.
The extensions have a slight amount of free movement of the follower when the magazine is fully loaded, but not enough to get another shell in.
Attempting to force another shell in will WAY overcompress the magazine spring, and can cause the spring to "tangle", jamming the magazine.