maxer51tx,
Let me answer your questions one at a time and based on my experience.
Gunsmiths - A good gunsmith will rarely need replacement parts to fix a problem. While replacement parts are the quickest of fixes, they are not always necessary.
1. To my knowledge Ruger does not make parts accessible to gunsmiths or customers. But let’s talk about why that is. Ruger’s claim to fame has always been the reliability and strength of their firearms. Allowing parts to be adapted, adjusted, and copied by anyone could and most likely would compromise their product quality. All gun manufacturers get blamed for issues with their guns that are caused by gunsmiths and aftermarket parts. The same is true in ever other industry. Ruger has always maintained a simple and honest approach to the problem. They stand behind their guns without modifications. Period. This is the main reason that Ruger does not sell parts or license anyone to make copies of their parts.
2. In my experience, only trigger jobs that could be causing an issue with the gun were changed out to a factory trigger. I usually just use drop in spring kits that are easily changed back to factory before I ship any guns out. Some customers prefer a bit of polishing here and there. Ruger’s stand in my experience is as I stated in the first answer. So they will change out parts they think need to be replaced to keep the gun reliable and strong. Now that I have said this; let me point out that Ruger will tell you this up front if you listen to the them. I find that most customers tend to hear what they want to when it comes to such things.
3. Some people might look down on Ruger for this behavior, but let’s talk about the alternatives. I have had both Taurus and Smith & Wesson refuse to fix guns for free that were damaged due to gunsmiths and aftermarket parts. While I don’t blame them, a person with a Ruger would definitely be in better shoes at this point. What’s a factory trigger pull compared to having to pay to fix your gun? I guess that is truly a preference issue, but in the end, I have only had Ruger stand by their guns 100%. I have mentioned this several times in the forum, but I once had Ruger offer a customer a seriously discounted price for a replacement revolver for one that was blown up due to serious miscalculations in his handloads. This speaks volumes to me of Ruger and their desire to keep their customer happy.
4. The last thing that is sure to come up is Ruger’s shipping policy. In my experience, Ruger does not pay shipping. In the cases we deal with, our shop pays the shipping, as we stand behind the guns we sell, and rarely is there an issue with Rugers, so it has not been much money to worry about. I can see why Ruger does this, yet there are those who would say that Ruger should pay it. I can see both sides, but let’s talk about reality. If Ruger was bearing the brunt of the cost to ship guns back and forth, including those that were not broken I the first place, would their services remain as good, or their price so fair (or lack there of)? It’s a fine line and a reality in life that any company that incurs costs will need to offset them somehow to keep the stock owners happy. In my experience, all companies can be a pain to deal with, but Ruger has always been good to me and my customers.
Good luck, and I hope that answers your questions. I may seem a little biased, but when it comes to dealing with the customer and the factory on a day to day basis, you tend to find out who is the easiest to deal with and the best for a given situation. I own every brand of gun that was discussed in this thread and I love them all. But I can tell you that at the end of the day the easiest warranty to deal with in my collection is the one I expect I will hardly ever use. The Ruger warranty.
.44mag