If you have a problem with Hornady or LEE dies, you're often on your own to solve it.
For Lee, I completely agree. Never buy Lee, unless you're willing to open the box, find something that
never should have left the factory, and have to
pay out of your own pocket to send it back to be replaced. Lee is terrible.
Hornady, however, is about attitude. Hornady's customer service is allowed "latitude" in how they address customer complaints and problems with their products. If you explain the issue and request corrective action in the typical manner of a calm human being, they will take care of you. However, if you call them and throw a fit, throw out insults, rant about how incompetent they are, give them even the slightest idea that you were misusing the tool(s), or generally act like a jerk, their customer service has the option to tell you to get bent.
So, yes, you are on your own with Hornady ... if you are a jerk.
But if you are
not an a-hole, they take care of you almost as quickly and easily as RCBS.
I honestly wish more companies would officially adopt the Tromix warranty:
Q: What is the warranty on Tromix parts?
A: If you act like a reasonable adult, there is an unlimited warranty on all parts. However, if you act like an a--hole, there is no warranty.